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What is live chat?

Let's talk about what live chat is and how to get it for your website or app.
Written by Anastasiia
Updated 1 month ago

Live chat is a customer support channel allowing customers to communicate with businesses in real time right on their websites or from an app using a specific software. And it is one of the most popular customer support channels along with emails and call centers, I suppose.

Live chat software is probably the most important part of the whole deal. If businesses want to provide live chat support, they should install a live chat software on their websites or apps. Once they do, their websites or apps will have a small live chat button for customers to use.

Customers can click the button, open a chat window and talk to customer support representative in real time. In a perfect scenario, the whole experience should feel like using WhatsApp or Facebook Messenger — easy, fast and intuitive.

Live chat software

While looking for live chat software, it’s always better to take a more versatile tools which will connect all the customer support channels under one dashboard and are easily scalable.

For instance, if you go with HelpCrunch, you’ll get a multi-functional customer service tool offering not just live chat, but also email support, knowledge base, help desk and much more. Basically, you install HelpCrunch on your website by copypasting a few lines of code.

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