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General settings

Add new team members

Expand your team by inviting team members and assigning different roles and rights to them.

Written by Ana
Updated 1 week ago

Create different departments

Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.

Written by Ana
Updated 1 week ago

Set your operating hours

If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.

Written by Artem
Updated 1 week ago

Widget customization

Upload your logo to the HelpCrunch chat widget

Your brand identity starts with your logo, doesn't it?

Written by Ana
Updated 1 week ago

Customize your chat widget's wallpapers and buttons

Let's go crazy, let's customize the hell out of your chat widget.

Written by Ana
Updated 1 week ago

Remove the HelpCrunch branding from your chat widget

Unbrand your chat widget to make it look like an integral part of your website or product.

Written by Ana
Updated 1 week ago

Set a waiting message for your chat widget

A short and sweet waiting message allows you to keep new visitors engaged.

Written by Ana
Updated 1 week ago

Allow file attachments in chat

Do you want your customers to send you file attachments in chat?

Written by Ana
Updated 1 week ago

Customize a chat button for mobile visitors

Configure your chat button's look for mobile screens

Written by Konstantine
Updated 1 week ago
Written by Konstantine
Updated 1 week ago
Written by Konstantine
Updated 1 week ago

Hide your chat widget on certain pages

You can hide your HelpCrunch chat widget from certain pages of your website if you want to.

Written by Ana
Updated 1 week ago

Add additional localizations to your chat widget

Localizations let you help customers from across the globe in their native languages.

Written by Ana
Updated 1 week ago

Privacy policy and GDPR settings of your chat widget

Take care of all the privacy and GDPR stuff.

Written by Ana
Updated 1 week ago
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Advanced widget customization

Customize your chat widget with custom CSS

Want to take your widget customization game to the next level?

Written by Ana
Updated 1 week ago

Notifications

HelpCrunch notification settings

Be notified and never miss a chat

Written by Konstantine
Updated 1 week ago

Contacts

How to export your contacts from HelpCrunch

You can export all your contacts or just some of them from your HelpCrunch dashboard.

Written by Ana
Updated 1 week ago

How to add contacts to your HelpCrunch account

You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.

Written by Ana
Updated 1 week ago

Search through your contacts with advanced search criteria

Filter out users based on relevant rules

Written by Konstantine
Updated 1 week ago
Written by Konstantine
Updated 1 week ago
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Subscription

How to start or change your HelpCrunch subscription

Free trials, subscriptions, and everything in between.

Written by Ana
Updated 1 week ago