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Search through your contacts with advanced search criteria

Filter out users based on relevant rules
Written by Konstantine
Updated 1 week ago

Use these parameters to filter contacts list and select your target audience for some advanced search needs, auto messages, manual messages and creating segments.

User ID
Presence of the user ID. Helps to determine who is registered and who is now. Read more

Equals / contains / Is not / has any value / is unknown
Name Equals / contains / Is not / has any value / is unknown
Email Equals / contains / Is not / has any value / is unknown
Company Equals / contains / Is not / has any value / is unknown
Phone Equals / contains / Is not / has any value / is unknown
First Seen Is more than
Is less than
Today
On
Before
Has any value
Is unknown
Last Seen Is more than
Is less than
Today
On
Before
Has any value
Is unknown
Heard from Is more than
Is less than
Today
On
Before
Has any value
Is unknown
ip address Equals / Contains / Has any value / Is unknown
Country Equals / Contains / Has any value / Is unknown
City Equals / Contains / Has any value / Is unknown
Locale
(Set of parameters that defines the user’s language)
Equals / Contains / Has any value / Is unknown
Timezone Equals / Contains / Has any value / Is unknown
Has Communication Is true / Is false / Has any value
Visits Is greater / Is less / Equals / Has any value / Is unknown
Last page Equals / Contains / Has any value / Is unknown
platform Is / Has any value / Is unknown/ Is not
Browser language
(Client’s web browser language)
Is / Has any value / Is unknown/ Is not
Status
(Should be assigned to a chat before.
See Communication statuses)
Is / Has any value / Is unknown/ Is not
Tag
(Should be created and assigned to a chat before. See Tags)
Is / Has any value / Is unknown/ Is not
Chat notes
(Keyword search by chat notes)
Equals / Contains / Has any value / Is unknown
Rating
(Conversations rated by customer as Great, Average or Poor)
Is / Has any value / Is unknown/ Is not
OS/user team member 
(Is a string that is given to each website you visit, containing info about your browser version and operating system)
Equals / Contains / Has any value / Is unknown
Unsubscribed Is true / Is false / Has any value / Is unknown
Not closed Is true / Is false / Has any value / Is unknown
Active chat AMs Is greater / Is less / Equals / Has any value / Is unknown
Active email AMs Is greater / Is less / Equals / Has any value / Is unknown
Active popups Is greater / Is less / Equals / Has any value / Is unknown
Source
(The origin of your traffic,such as a search engine or a domain)
Equals / Contains / Has any value / Is unknown
Referrer
(The last page the user was on, the one where they clicked the link)
Equals / Contains / Has any value / Is unknown

And it's not all. If you need to add some custom parameters to he list, you can forward them through the API and they will appear right at the bottom of the list. Read more here.

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