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Failed searches

Aka 'ideas for articles that you definitely need to add to your knowledge base'.
Written by Anastasiia
Updated 1 month ago

Our Knowledge Base is powered with the global search feature, which allows your customers to type in a few keywords and find all the articles that contain these keywords.

It also automatically suggests relevant articles based on the typed-in keywords on the go.

But if your customers are searching for some info and find nothing, you'd probably want to know about it as this information can be a great source of ideas for new articles.

That's exactly what the 'Failed searches' report is for. Every time someone types in a keyword and finds zero results, you will know about it. Choose a period for which you want to see all the failed searches.

Also note that this report is updated in real time.

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