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What is a knowledge base?

Save time and money by making information accessible for your users.
Written by Konstantine
Updated 6 months ago

Knowledge base is a place, where users can find detailed information about your business, products or services you provide.

It can cover everything from technical help documentation to step-by-step guides explaining how things work to frequently asked questions (FAQ).

A knowledge base can be used as a self-service, allowing users to search and find articles by some keywords before contacting your support team. Basically, it saves your support team a lot of time explaining complicated things to users, as articles can be quickly shared with users.

While creating a knowledge base, it's always a good idea to start thinking as a customer — what would one want to know, which keywords would they use to find the required info. Draw a little sketch with all the required categories and sections, and you're ready to start building your database.

Remember, the more time you invest in creating your knowledge base, the more time and resources it will save your team later! 
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