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Communication statuses

Manage communications easy with statuses (New, Open, Pending, On-Hold, Resolved, Rejected)
Written by Konstantine
Updated 2 weeks ago

Communication statuses help you understand at what point your interaction with a customer is (New, Open, Pending, On-Hold, Resolved, Rejected) and let you prioritize your actions accordingly. In this way, each chat practically works as a ticket.

Communication statuses are displayed both in My Chats, All Chats and Contacts sections as well as in every chat window.

You can change the communication status of a given interaction. Open the chat window, click on the chat status and choose the best-fitted option from the dropdown list.

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