Happy Halloween 🎃 How can we help?

Resend unread chat messages via email

Deliver chat messages via email if your customer went offline and missed them.
Written by Konstantine
Updated 4 months ago

Let’s say you wrote something to your visitor, before he/she left the chat and does not return online for some time. Your messages remain unread untill he/she reads them in chat. So not to lose a potential customer, you can automatically resend your unread chat messages by email after a certain time lap and reactivate your communication. 

Simply go to Settings→Automations→General, Check the ON box and set the time after your chat message will be sent via email if the visitor does not read it by that time.

Hint:
Include unsubscribe link to all your Email Auto Messages and Email Manual Messages to avoid getting into spam. This setting does not affect your email replies via the chat – the unsubscribe link is not added there under any circumstances.

Did this answer your question?