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Track custom events

Written by Artem
Updated 1 month ago

You can send HelpCrunch any customer activities performed by users in your web or mobile app. For example, you could track how users navigate in your web or mobile app, what pages users visit, what goods users have added to their shopping cart, what goods users have purchased in your app, etc. You can submit an event using the trackEvent method. This will associate the event with the currently logged in user and send it to HelpCrunch.

HelpCrunch('trackEvent', eventName);

Once you’re sending HelpCrunch this data, events will be tracked and shown in customer profile in order as it happens:

By default, HelpCrunch widget tracks user navigation by “Page View” events.

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