How to install HelpCrunch on your Shopify store

Installing HelpCrunch on your Shopify store lets you assist customers immediately, maximize sales and reduce cart abandonment.
Written by Konstantine
Updated 6 months ago

This is how you can install HelpCrunch on Shopify in a few steps:

STEP 1. Log in to your Shopify account and go to Online Store → Themes (from the drop-down menu).

STEP 2. Click the 'Actions' button near your theme's name and choose the 'Edit code' option from the drop-down list.

STEP 3. Choose the theme.liquid file in the Layout folder. Scroll down to the closing </body> tag and insert your HelpCrunch chat code just before it.

To get the code for HelpCrunch widget, do the following:

1. Log in to your HelpCrunch account and go to Settings → Website Widgets → Your Website.

2. Copy the code snippet from the text box that appears under the 'JavaScript code' column.

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