Hello 👋 How can we help?

How to install HelpCrunch on your Shopify store

Installing HelpCrunch on your Shopify store lets you assist customers immediately, maximize sales and reduce cart abandonment.
Written by Anastasiia
Updated 1 month ago

This is how you can install HelpCrunch on Shopify in a few steps:

STEP 1. Log in to your Shopify account and go to Online Store → Themes (from the drop-down menu).

STEP 2. Click the 'Actions' button near your theme's name and choose the 'Edit code' option from the drop-down list.

STEP 3. Choose the theme.liquid file in the Layout folder. Scroll down to the closing </body> tag and insert your HelpCrunch chat code just before it.

To get the code for HelpCrunch widget, do the following:

1. Log in to your HelpCrunch account and go to Settings → Website Widgets → Your Website.

2. Copy the code snippet from the text box that appears under the 'JavaScript code' column.

Did this answer your question?