Search for chats

Find chats by the value of their attributes

Napisany przez Konstantine

Zaktualizowano 9 miesięcy temu

You can search for multiple chats by the value of their attributes in order to fetch exactly the ones you want.

➡️ Request

URL	https://api.helpcrunch.com/v1/chats/search
Method	POST
Headers	Authorization: Bearer <your_api_key>

Search filters should be placed to the body of your POST request. Check a couple of examples below.

Read more about authorization header here.

Example: Search with a single filter

{
  "filter": [
    {
      "field": "chats.customer.email",
      "operator": "=",
      "value": "John"
    }
  ],
  "sort": "chats.createdAt",
  "order": "desc",
  "offset": 0,
  "limit": 100
}

Example: Search with multiple filters

If you want to get chats that match all the filters, use "comparison": "AND" attribute in the body of your POST request. To fetch chats matching any of the given filters, use OR value instead.

{
  "comparison": "AND",
  "filter": [
    {
      "field": "chats.customer.email",
      "operator": "=",
      "value": "John"
    },
    {
      "field": "chats.assignee",
      "operator": ">",
      "value": 18
    },
    {
      "field": "chats.createdAt",
      "operator": ">=",
      "value": 1603885746
    },
    {
      "field": "chats.status",
      "operator": "=",
      "value": "John"
    },
    {
      "field": "chats.rating",
      "operator": "=",
      "value": "John"
    },
    {
      "field": "chats.customer.tagsData",
      "operator": "=",
      "value": [
        {
          "name": "Lead"
        }
      ]
    }
  ],
  "sort": "chats.createdAt",
  "order": "desc",
  "offset": 0,
  "limit": 100
}

Accepted searchable fields

The value you search for has to match the type, otherwise the query will fail. For example, chats.createdAt accepts a date, so the value can't be a string such as "18 Jun 2020".

Field	Type	Description
chats.assignee	Integer	The id of the agent the chat is assigned to. How to get agent id
chats.agents	Integer	The id of the agent who sent at least one message to the chat. How to get agent id
chats.createdAt	Date (UNIX timestamp)	Date and time of chat creation
chats.department	Integer	The id of the department the chat is assigned to. How to get department id
chats.status	String	Current chat status: New - 1 Opened - 2 Pending - 3 On-hold - 4 Closed - 5 No communication - 6 Empty - 7
chats.closedAt	Date (UNIX timestamp)	Date and time the chat was closed
chats.rating	String	Chat rating specified by a customer after the chat closure: "great", "average" or "poor"
chats.customer	Integer	Unique id of the customer provided by HelpCrunch
chats.customer.email	String	Customer email
chats.customer.tagsData	Array of Strings	Tags assigned to the chat, e.g. [{"name": "Lead"}, {"name": "Paid"}]
chats.customer.userId	String	Unique id of the customer that you can pass to HelpCrunch with User Authentication

Accepted operators

The operator should be put in as a string, for example ">"

The operator has to be compatible with the field's data type. You can't search with "<" for a string value as it works for integers and dates only.

Operator	Valid Field Data Types	Description
=	All data types	Equals
!=	All data types (except arrays)	Doesn't Equal
>	Integer or Date (UNIX Timestamp)	Greater than
<	Integer or Date (UNIX Timestamp)	Lower than
>=	Integer or Date (UNIX Timestamp)	Greater than or equal
<=	Integer or Date (UNIX Timestamp)	Lower than or equal
~	String	Contains
!~	String	Doesn't Contain

Sorting options

To specify the sorting type, you should add sort and order attributes to the body of your POST request.

    "sort": "lastCustomerMessageAt",
    "order": "ASC"

You can sort chats by the following fields:

Field	Description
chats.createdAt	by date chats were created
chats.lastCustomerMessageAt	by date of the last message from customer
chats.lastMessageAt	by date of the last message from agent or customer
chats.closedAt	by date chats were closed

To sort chats in descending order, use DESC value. For ascending order use ASC value.

✅ Successful Response

If your request has succeeded, you'll get a 200 OK success status code together with the following response body.

{
  "data": [
    {
      "id": 542335,
      "closedBy": "string",
      "lastCustomerMessageAt": "1603885746",
      "status": "new",
      "closedAt": "1603885746",
      "rating": "perfect",
      "createdAt": "1603885746",
      "lastMessageAt": "1603885746",
      "createdWith": "string",
      "snoozedUntil": "1603885746",
      "lastMessageText": "string",
      "lastMessageId": 542335,
      "applicationId": 542335,
      "lastCommunicatedAgentId": 542335,
      "agents": [
        {
          "id": 542335,
          "name": "string",
          "email": "string",
          "role": "string"
        }
      ],
      "customer": {
        "id": 542335,
        "name": "string",
        "email": "string",
        "userId": "string"
      },
      "assignee": {
        "id": 542335,
        "name": "string",
        "email": "string",
        "role": "string"
      },
      "department": {
        "id": 542335,
        "name": "string"
      }
    }
  ],
  "meta": {
    "total": 435
  }
}

You can get details on every Chat Object field in the Chat model article.

Limits

By default, this method returns only the first 100 chats. To get a different set of chats, you should use the offset and limit parameters in the body of your POST request.

    "limit": 50,
    "offset": 100,

The overall requests limit is 120 per minute

🛑 Error Responses

You may get one of the following error status codes and responses. More info on the errors is available here.

400 Bad Request

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "customer",
      "message": "This value should be of type numeric."
    },
    {
      "code": "filter[0].field",
      "message": "This value should not be blank."
    }
  ]
}

401 Unauthorized

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "unauthorized",
      "message": "Unauthorized"
    }
  ]
}

429 Too Many Requests

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "too_many_requests",
      "message": "Too many requests"
    }
  ]
}

If you have any questions regarding the REST API, feel free to chat us any time.

👩‍💻 Happy Coding! 👨‍💻

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