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What is live chat?

Let's talk about what live chat is and how to get it for your website or app.
Written by Ana
Updated 10 months ago

Live chat is a customer support channel allowing customers to communicate with businesses in real time right on their websites or from an app using a specific software. And it is one of the most popular customer support channels along with emails and call centers, I suppose.

Live chat software is probably the most important part of the whole deal. If businesses want to provide live chat support, they should install a live chat software on their websites or apps. Once they do, their websites or apps will have a small live chat button for customers to use.

Customers can click the button, open a chat window and talk to customer support representative in real time. In a perfect scenario, the whole experience should feel like using WhatsApp or Facebook Messenger — easy, fast and intuitive.

Live chat software

While looking for live chat software, it’s always better to take a more versatile tools which will connect all the customer support channels under one dashboard and are easily scalable.

For instance, if you go with HelpCrunch, you’ll get a multi-functional customer service tool offering not just live chat, but also email support, knowledge base, help desk and much more. Basically, you install HelpCrunch on your website by copypasting a few lines of code.

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