Hello 👋 How can we help?

JavaScript API

Integrate JavaScript code

Once again, about the installation.

Written by Artem
Updated 11 months ago

Displaying the chat widget on your site

Advanced displaying options

Written by Artem
Updated 6 months ago

Enable user authentication mode via JS API

Know everything about your registered customers.

Written by Artem
Updated 3 months ago

Custom Data

Custom attributes for your users, like favorite color, pets' name, or number of purchases.

Written by Artem
Updated 3 months ago

Track custom events

Know how users navigate in your web or mobile app, what pages users visit.

Written by Artem
Updated 3 months ago
Written by Artem
Updated 3 months ago

Set up localization

Define widget language through the API.

Written by Artem
Updated 3 months ago

Send proactive chat auto-messages with JS API

Trigger auto messages based on your events

Written by Artem
Updated 3 months ago

JS API methods

showChatWidget, updateUser, setPhraseList and more usefull stuff

Written by Artem
Updated 3 months ago

JS API events

You can bind callbacks to HelpCrunch chat events

Written by Artem
Updated 6 months ago

JS API user entity format

Different data formats, explained.

Written by Artem
Updated 4 days ago

Security signature

Generate secret and keep your data safe.

Written by Artem
Updated 11 months ago

Turbolinks

Only for those who are using Turbolinks on their websites

Written by Artem
Updated 11 months ago

Widget Debug mode

Debug installation problems in the debug mode.

Written by Artem
Updated 11 months ago
See all articles (11) Hide articles

REST API

How to use REST API

Generate the key and you're good to go.

Written by Konstantine
Updated 1 month ago

REST API limitations

Just some ground rules to be familiar with.

Written by Konstantine
Updated 10 months ago

Add a new customer via REST API

Use the following API request if you want to add a new customer to HelpCrunch.

Written by Konstantine
Updated 1 week ago

Update a customer via REST API

Update customer data using the following REST API request.

Written by Konstantine
Updated 10 months ago

Update multiple customers via REST API

You can update multiple customers at once in HelpCrunch using REST API.

Written by Konstantine
Updated 10 months ago

Delete customer via REST API

You can delete multiple customers from HelpCrunch at once using the following REST API request.

Written by Konstantine
Updated 1 month ago

Get full customer data via REST API

You can retrieve all customer personal data using the following REST API request.

Written by Konstantine
Updated 10 months ago

Bulk request customers via REST API

You can bulk request customers with the help of REST API.

Written by Konstantine
Updated 10 months ago

Find customers by tag via REST API

Retrieve customers data by sending the GET request with a tag name.

Written by Konstantine
Updated 10 months ago

Create customer events via REST API

Create new customer events for the “User Actions” section.

Written by Konstantine
Updated 3 weeks ago

Get your agents info via REST API

You can get your team data from HelpCrunch using the following method.

Written by Konstantine
Updated 3 weeks ago

Get team / organization status via REST API

Retrieve information about whether your team is online or offline and other organization data.

Written by Konstantine
Updated 3 weeks ago
See all articles (9) Hide articles

Mobile SDK

HelpCrunch SDKs for iOS and Android

Check this very short introduction to HelpCrunch mobile SDKs.

Written by Ana
Updated 10 months ago