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JavaScript API

Integrate JavaScript code

Once again, about the installation.

Written by Artem
Updated 1 week ago

Displaying the chat widget on your site

Advanced displaying options

Written by Artem
Updated 4 days ago

Enable user authentication mode via JS API

Know everything about your registered customers.

Written by Artem
Updated 4 days ago

Custom Data

Custom attributes for your users, like favorite color, pets' name, or number of purchases.

Written by Artem
Updated 4 days ago

Track custom events

Know how users navigate in your web or mobile app, what pages users visit.

Written by Artem
Updated 1 week ago
Written by Artem
Updated 4 days ago

Set up localization

Define widget language through the API.

Written by Artem
Updated 1 week ago

Send proactive chat auto-messages with JS API

Trigger auto messages based on your events

Written by Artem
Updated 4 days ago

JS API methods

showChatWidget, updateUser, setPhraseList and more usefull stuff

Written by Artem
Updated 4 days ago

JS API events

You can bind callbacks to HelpCrunch chat events

Written by Artem
Updated 4 days ago

JS API user entity format

Different data formats, explained.

Written by Artem
Updated 4 days ago

Security signature

Generate secret and keep your data safe.

Written by Artem
Updated 4 days ago

Turbolinks

Only for those who are using Turbolinks on their websites

Written by Artem
Updated 1 week ago

Widget Debug mode

Debug installation problems in the debug mode.

Written by Artem
Updated 1 week ago
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Rest API

How to use Rest API

Generate the key and you're good to go.

Written by Konstantine
Updated 4 days ago

Rest API limitations

Just some ground rules to be familiar with.

Written by Konstantine
Updated 1 week ago

Add a new customer via Rest API

Use the following API request if you want to add a new customer to HelpCrunch.

Written by Konstantine
Updated 4 days ago

Update a customer via Rest API

Update customer data using the following Rest API request.

Written by Konstantine
Updated 4 days ago

Update multiple customers via Rest API

You can update multiple customers at once in HelpCrunch using Rest API.

Written by Konstantine
Updated 1 week ago

Delete customer via Rest API

You can delete multiple customers from HelpCrunch at once using the following Rest API request.

Written by Konstantine
Updated 4 days ago

Get full customer data via Rest API

You can retrieve all customer personal data using the following Rest API request.

Written by Konstantine
Updated 4 days ago

Bulk request customers via Rest API

You can bulk request customers with the help of Rest API.

Written by Konstantine
Updated 4 days ago

Find customers by tag via Rest API

Retrieve customers data by sending the GET request with a tag name.

Written by Konstantine
Updated 4 days ago

Customer fields and format for the HelpCrunch Rest API

The full list of customer fields that you can send to HelpCrunch via Rest API.

Written by Konstantine
Updated 4 days ago

Get your agents info via Rest API

You can get your team data from HelpCrunch using the following method.

Written by Konstantine
Updated 4 days ago

Get team / organization status via Rest API

Retrieve information about whether your team is online or offline and other organization data.

Written by Konstantine
Updated 4 days ago

Create customer events via Rest API

Create new customer events for the “User Actions” section.

Written by Konstantine
Updated 4 days ago
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iOS SDK

Introduction to the HelpCrunch iOS SDK

This tutorial provides you with a step-by-step guide to configuring the HelpCrunch iOS SDK in your mobile app. 

Written by Konstantine
Updated 4 days ago

Configure your iOS app in HelpCrunch

Here's how you can install the HelpCrunch iOS SDK via CocoaPods and configure your app in the HelpCrunch dashboard.

Written by Konstantine
Updated 1 week ago

Add the HelpCrunch iOS SDK to your app

Here's how you can add and initialize the HelpCrunch iOS SDK in your app.

Written by Konstantine
Updated 1 week ago

Enable push notifications for iOS

And stay in touch with your users even when the application is not in the foreground.

Written by Konstantine
Updated 1 week ago

Track your iOS users' data

Here's how you can collect and track your iOS users' data in HelpCrunch.

Written by Konstantine
Updated 1 week ago

Display unread messages' count in your iOS app

Use the following method to display the number of unread chat messages in your iOS app.

Written by Konstantine
Updated 1 week ago

Change chat widget localizations for your iOS app

Follow this guide to change chat widget's texts and language for your iOS app.

Written by Konstantine
Updated 1 week ago

Login/logout/user change methods

If you want to be sure that new registered users will have other chat than the previous ones, you can use the following methods.

Written by Konstantine
Updated 1 week ago
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Android SDK

Configure your Android app in HelpCrunch

Here's how you can add your Android app to HelpCrunch and configure everything in it.

Written by Konstantine
Updated 5 days ago

Add the HelpCrunch Android SDK to your app

You can add the HelpCrunch SDK to your Android application with Gradle or Maven build systems, here's how.

Written by Konstantine
Updated 1 week ago

Enable push notifications for Android

Push notifications are great for real-time messaging and informing your app users that there is a new message for them.

Written by Konstantine
Updated 1 week ago

Track Android users' data

Here's how you can collect and track your Android users' data in HelpCrunch.

Written by Konstantine
Updated 1 week ago

Display unread messages' count in your Android app

Use the following method to display the number of unread chat messages in your Android app.

Written by Konstantine
Updated 1 week ago

Change chat widget localizations for your Android app

Follow this guide to change your chat widget's texts and language.

Written by Konstantine
Updated 1 week ago

Change push notifications' icons and texts for your Android app

Make your push notifications as beautiful as a rose.

Written by Konstantine
Updated 1 week ago

Changing users

Use the following method to start a new chat or change a user.

Written by Konstantine
Updated 1 week ago
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