Agent model

Details on every Agent Object field

Written by Konstantine

Updated 1 year ago

Agents API allows you to get and unsubscribe your team members.

Here's the example response for the Agents API methods:

{
    "data": [
        {
            "id": 2533,
            "name": "Alex",
            "email": "[email protected]",
            "role": "admin"
        },
        {
            "id": 4761,
            "name": "Nick Grachesku",
            "email": "[email protected]",
            "role": "agent"
        },
        {
            "id": 6694,
            "name": "Lisa",
            "email": "[email protected]",
            "role": "agentChatOnly"
        },
        {
            "id": 6679,
            "name": "Les",
            "email": "[email protected]",
            "role": "superviser"
        }
    ]
}

Below you can find details on each of the Agent Object fields.

Field	Type	Description
id	Integer	Unique id of the agent provided by HelpCrunch
name	String	Agent's name
email	String	Agent's email address
role	String	Agent's role: "agentChatOnly", "agent", "superviser", "admin"

If you have any questions regarding the REST API, feel free to chat us any time.

👩‍💻 Happy Coding! 👨‍💻

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