Create chat

Create a single chat on behalf of a specific customer
Written by Konstantine
Updated 9 months ago

You can create a chat on behalf of a customer with this method. To post a message to this chat, please use the Create message method. 

It is not recommended to create empty chats without messages

➡️ Request

URL https://api.helpcrunch.com/v1/chats
Method POST
Headers Authorization: Bearer <your_api_key>

Read more about authorization header here.

To create a chat you should specify customer id (required) in the body of your POST request.

You can also specify chat assignee (optional), department (optional) and application (REQUIRED):

{
    "customer": 8738438,
    "assignee": 4188,
    "department": 233048,
    "application": 3838
}

How to get agent/assignee id
How to get department id
How to get application id

✅ Successful Response

If your request has succeeded, you'll get a 201 Created success status code together with the following response body.

{
  "id": 542335,
  "closedBy": "string",
  "lastCustomerMessageAt": "1603885746",
  "status": "new",
  "closedAt": "1603885746",
  "rating": "perfect",
  "createdAt": "1603885746",
  "lastMessageAt": "1603885746",
  "createdWith": "string",
  "snoozedUntil": "1603885746",
  "lastMessageText": "string",
  "lastMessageId": 542335,
  "applicationId": 542335,
  "lastCommunicatedAgentId": 542335,
  "agents": [
    {
      "id": 542335,
      "name": "string",
      "email": "string",
      "role": "string"
    }
  ],
  "customer": {
    "id": 542335,
    "name": "string",
    "email": "string",
    "userId": "string"
  },
  "assignee": {
    "id": 542335,
    "name": "string",
    "email": "string",
    "role": "string"
  },
  "department": {
    "id": 542335,
    "name": "string"
  }
}

You can get details on every Chat Object field in the Chat model article.

🛑 Error Responses

You may get one of the following error status codes and responses. More info on the errors is available here.

400 Bad Request

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "customer",
      "message": "This value should be of type numeric."
    },
    {
      "code": "filter[0].field",
      "message": "This value should not be blank."
    }
  ]
}

401 Unauthorized

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "unauthorized",
      "message": "Unauthorized"
    }
  ]
}

409 Conflict

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "conflict",
      "message": "Snooze chat is not allowed for closed chat"
    }
  ]
}

429 Too Many Requests

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "too_many_requests",
      "message": "Too many requests"
    }
  ]
}

If you have any questions regarding the REST API, feel free to chat us any time.

👩‍💻 Happy Coding! 👨‍💻

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