You can change the assignee for any chat by its id. Assignee is the agent the chat is assigned to.

➡️ Request

Read more about authorization header here.

You should specify chat id (required) and assignee id (required) in the body of your PUT request:

{
  "id": 542335,
  "assignee": 542335
}

How to get agent/assignee id

Unassign agent from chat

To unassign a chat from an agent, you can set the assignee value to null in the request body. This will effectively remove the current agent from the chat, leaving it unassigned. Example: 

{
  "id": 542335,
  "assignee": null
}

✅ Successful Response

If your request has succeeded, you'll get a 200 OK success status code together with the following response body.

{
  "id": 542335,
  "closedBy": "string",
  "lastCustomerMessageAt": "1603885746",
  "status": "new",
  "closedAt": "1603885746",
  "rating": "perfect",
  "createdAt": "1603885746",
  "lastMessageAt": "1603885746",
  "createdWith": "string",
  "snoozedUntil": "1603885746",
  "lastMessageText": "string",
  "lastMessageId": 542335,
  "applicationId": 542335,
  "lastCommunicatedAgentId": 542335,
  "agents": [
    {
      "id": 542335,
      "name": "string",
      "email": "string",
      "role": "string"
    }
  ],
  "customer": {
    "id": 542335,
    "name": "string",
    "email": "string",
    "userId": "string"
  },
  "assignee": {
    "id": 542335,
    "name": "string",
    "email": "string",
    "role": "string"
  },
  "department": {
    "id": 542335,
    "name": "string"
  }
}

You can get details on every Chat Object field in the Chat model article.

🛑 Error Responses

You may get one of the following error status codes and responses. More info on the errors is available here.

400 Bad Request

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "customer",
      "message": "This value should be of type numeric."
    },
    {
      "code": "filter[0].field",
      "message": "This value should not be blank."
    }
  ]
}

401 Unauthorized

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "unauthorized",
      "message": "Unauthorized"
    }
  ]
}

404 Not Found

{
    "errors": [
        {
            "code": "not_fount",
            "message": "Chat for ID "%s" was not found"
        }
    ]
}

429 Too Many Requests

{
  "errors": [
    {
      "code": "invalid_request",
      "message": "Invalid request"
    },
    {
      "code": "too_many_requests",
      "message": "Too many requests"
    }
  ]
}

If you have any questions regarding the REST API, feel free to chat us any time.

👩‍💻 Happy Coding! 👨‍💻