Use these parameters to filter contacts list and select your target audience for some advanced search needs, auto messages, manual messages and creating segments.
User ID |
Equals / contains / Is not / has any value / is unknown |
Name | Equals / contains / Is not / has any value / is unknown |
Equals / contains / Is not / has any value / is unknown | |
Company | Equals / contains / Is not / has any value / is unknown |
Phone | Equals / contains / Is not / has any value / is unknown |
First Seen | Is more than Is less than Today On Before Has any value Is unknown |
Last Seen | Is more than Is less than Today On Before Has any value Is unknown |
Heard from | Is more than Is less than Today On Before Has any value Is unknown |
ip address | Equals / Contains / Has any value / Is unknown |
Country | Equals / Contains / Has any value / Is unknown |
City | Equals / Contains / Has any value / Is unknown |
Locale (Set of parameters that defines the user’s language. ISO codes) |
Equals / Contains / Has any value / Is unknown |
Timezone | Equals / Contains / Has any value / Is unknown |
Has Communication | Is true / Is false / Has any value |
Visits | Is greater / Is less / Equals / Has any value / Is unknown |
Last page | Equals / Contains / Has any value / Is unknown |
platform | Is / Has any value / Is unknown/ Is not |
Browser language (Client’s web browser language) |
Is / Has any value / Is unknown/ Is not |
Status (Should be assigned to a chat before. See Communication statuses) |
Is / Has any value / Is unknown/ Is not |
Tag (Should be created and assigned to a chat before. See Tags) |
Is / Has any value / Is unknown/ Is not |
Chat notes (Keyword search by chat notes) |
Equals / Contains / Has any value / Is unknown |
Rating (Conversations rated by customer as Great, Average or Poor) |
Is / Has any value / Is unknown/ Is not |
OS/user team member (Is a string that is given to each website you visit, containing info about your browser version and operating system) |
Equals / Contains / Has any value / Is unknown |
Unsubscribed | Is true / Is false / Has any value / Is unknown |
Not closed | Is true / Is false / Has any value / Is unknown |
Active chat AMs | Is greater / Is less / Equals / Has any value / Is unknown |
Active email AMs | Is greater / Is less / Equals / Has any value / Is unknown |
Active popups | Is greater / Is less / Equals / Has any value / Is unknown |
Source (The origin of your traffic,such as a search engine or a domain) |
Equals / Contains / Has any value / Is unknown |
Referrer (The last page the user was on, the one where they clicked the link) |
Equals / Contains / Has any value / Is unknown |
And it's not all. If you need to add some custom parameters to the list, you can forward them through the API and they will appear right at the bottom of the list. Read more here.
See also: