Search through your contacts with advanced search criteria

Filter out users based on relevant rules

Written by Konstantine

Updated 1 year ago

Use these parameters to filter contacts list and select your target audience for some advanced search needs, auto messages, manual messages and creating segments.

User ID Presence of the user ID. Helps to determine who is registered and who is now. Read more	Equals / contains / Is not / has any value / is unknown
Name	Equals / contains / Is not / has any value / is unknown
Email	Equals / contains / Is not / has any value / is unknown
Company	Equals / contains / Is not / has any value / is unknown
Phone	Equals / contains / Is not / has any value / is unknown
First Seen	Is more than Is less than Today On Before Has any value Is unknown
Last Seen	Is more than Is less than Today On Before Has any value Is unknown
Heard from	Is more than Is less than Today On Before Has any value Is unknown
ip address	Equals / Contains / Has any value / Is unknown
Country	Equals / Contains / Has any value / Is unknown
City	Equals / Contains / Has any value / Is unknown
Locale (Set of parameters that defines the user’s language. ISO codes)	Equals / Contains / Has any value / Is unknown
Timezone	Equals / Contains / Has any value / Is unknown
Has Communication	Is true / Is false / Has any value
Visits	Is greater / Is less / Equals / Has any value / Is unknown
Last page	Equals / Contains / Has any value / Is unknown
platform	Is / Has any value / Is unknown/ Is not
Browser language (Client’s web browser language)	Is / Has any value / Is unknown/ Is not
Status (Should be assigned to a chat before. See Communication statuses)	Is / Has any value / Is unknown/ Is not
Tag (Should be created and assigned to a chat before. See Tags)	Is / Has any value / Is unknown/ Is not
Chat notes (Keyword search by chat notes)	Equals / Contains / Has any value / Is unknown
Rating (Conversations rated by customer as Great, Average or Poor)	Is / Has any value / Is unknown/ Is not
OS/user team member (Is a string that is given to each website you visit, containing info about your browser version and operating system)	Equals / Contains / Has any value / Is unknown
Unsubscribed	Is true / Is false / Has any value / Is unknown
Not closed	Is true / Is false / Has any value / Is unknown
Active chat AMs	Is greater / Is less / Equals / Has any value / Is unknown
Active email AMs	Is greater / Is less / Equals / Has any value / Is unknown
Active popups	Is greater / Is less / Equals / Has any value / Is unknown
Source (The origin of your traffic,such as a search engine or a domain)	Equals / Contains / Has any value / Is unknown
Referrer (The last page the user was on, the one where they clicked the link)	Equals / Contains / Has any value / Is unknown

And it's not all. If you need to add some custom parameters to the list, you can forward them through the API and they will appear right at the bottom of the list. Read more here.