Failed searches

Aka 'ideas for articles that you definitely need to add to your knowledge base'.

Written by Konstantine

Updated 10 months ago

Our Knowledge Base is powered with the global search feature, which allows your customers to type in a few keywords and find all the articles that contain these keywords.

It also automatically suggests relevant articles based on the typed-in keywords on the go.

But if your customers are searching for some info and find nothing, you'd probably want to know about it as this information can be a great source of ideas for new articles.

That's exactly what the 'Failed searches' report is for. Every time someone types in a keyword and finds zero results, you will know about it. Choose a period for which you want to see all the failed searches.

Also note that this report is updated in real time.