📊 Reports
Measure your success in HelpCrunchInbox reports
Team members report
Measure Agent and Team Performance with the Team Members Report
Departments report
Measure the efficiency of each department
Satisfaction Report
Check how happy your customers are with you
Workload report
Track and Optimize Your Support Team’s Workload with HelpCrunch Wordload Report
Custom Reports
Work with raw report data & build custom reports
Email reports
Emails Sent Report
Monitor your monthly email limits and better understand a rolling 30-day window logic
Knowledge base reports
Articles to Review
Spot knowledge base articles that need improvement base
Failed Searches Report
Also known as “ideas for articles you need to add to your knowledge base.”
Knowledge Base Translation report
Instantly detect missing translations
Reports FAQ
How to export the report data
Export raw report data and create your own precise reports
How the report metrics are calculated
Report metrics explained
Team members report: total chats VS exported data
Why are the "Total Chats" numbers higher than in the export file