📊 Reports
Measure your success in HelpCrunchInbox reports
Performance report
Measure performance per agent, or overally
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Updated 1 month ago
Customer satisfaction report
Check how happy are your customers with you
Written by
Updated 5 months ago
How the report metrics are calculated
Report metrics explained
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Updated 3 weeks ago
Knowledge base reports
Articles to review
See how readers rate your articles and which ones need improvement.
Written by
Updated 11 months ago
Failed searches
Aka 'ideas for articles that you definitely need to add to your knowledge base'.
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Updated 11 months ago