📡 Channels
Set up and manage all the communication channels your team uses to connect with customersHelpCrunch web widget
How to install HelpCrunch on your website (for visitors)
If you want to install HelpCrunch on your website or certain pages, follow this simple guide.
How to install HelpCrunch on your app (for logged-in users)
If you want to integrate HelpCrunch with your app and provide a seamless experience for your logged-in users, this guide is for you.
Install the Chat Widget on a Single-Page App (SPA)
Install the widget once and keep user data, authentication, and widget behavior in sync across SPA route changes
What is a chat window and how to customize it?
Make your widget look like an integral part of your brand.
Upload your logo to the HelpCrunch chat widget
Your brand identity starts with your logo, doesn't it?
Remove the HelpCrunch branding from your chat widget
Unbrand your chat widget to make it look like an integral part of your website or product.
Hide your chat widget on certain pages
You can hide your HelpCrunch chat widget from certain pages of your website if you want to.
Customize a chat button for mobile visitors
Configure your chat button's look for mobile screens
Customize your chat widget's wallpapers and buttons
Let's go crazy, let's customize the hell out of your chat widget.
Switch between online and offline modes
Show your availabililty
Allow file attachments in chat
Do you want your customers to send you file attachments in chat?
Set a waiting message for your chat widget
A short and sweet waiting message allows you to keep new visitors engaged.
Activate pre-chat and offline forms for your chat widget
Collect emails to follow-up later
Privacy policy and GDPR settings of your chat widget
Take care of all the privacy and GDPR stuff.
Customize your widget with custom CSS styling
Want to take your widget customization game to the next level?
Add additional localizations to your chat widget
Localizations let you help customers from across the globe in their native languages.
Messengers
Integrate HelpCrunch with Facebook and Instagram
Connect your company's Facebook Pages and Instagram Business accounts to HelpCrunch for seamless customer support integration
Integrate HelpCrunch with Telegram
Connect your company's Telegram account to HelpCrunch for seamless customer support integration
Integrate HelpCrunch with WhatsApp
Connecting your WhatsApp Business Account opens opportunities to effortlessly reach more customers and drive business growth.
Integrate HelpCrunch with Viber
Connect your company's Viber account to HelpCrunch for seamless customer support integration
Viber welcome message
Greet users and request phone numbers before starting a chat
Messenger start parameters
Viber, telegram, facebook and Instagram start parameters
HelpCrunch email ticketing
Manage live chat and email conversations as tickets in one shared helpdesk inbox
Forward support emails to your HelpCrunch inbox
Manage emails as tickets right from your shared inbox.
Custom email domains
Send emails from your own address
Installation on CMS and via Google Tag Manager
How to install HelpCrunch with Google Tag Manager
You can use Google Tag Manager (GTM) to add HelpCrunch to all pages of your website at once. The setup is super easy and takes only a couple of minutes.
How to install HelpCrunch on your WordPress website
If your website is based on WordPress, you can easily integrate it with HelpCrunch and start chatting with your visitors in a flash.
How to install HelpCrunch on your Shopify store
Installing HelpCrunch on your Shopify store lets you assist customers immediately, maximize sales and reduce cart abandonment.
How to install HelpCrunch on your PrestaShop store
You can add HelpCrunch to your Prestashop store to help people in real time, capture leads, resolve queries and engage customers before they abandon their carts.
How to install HelpCrunch on your OpenCart store
Add HelpCrunch to your OpenCart account to offer immediate help. Engage visitors, maximize sales, and build customer loyalty by delivering the best real-time support.
How to install HelpCrunch on your Tumblr blog
If you run a blog on Tumblr, you should definitely use HelpCrunch to chat with your visitors in real time, receive valuable feedback and get more followers.
Add HelpCrunch live chat to your Squarespace website
Integrate a HelpCrunch live chat plugin for a Squarespace website to make the most of your online presence.
How to install HelpCrunch on your Jimdo website
Use HelpCrunch to communicate with visitors on your Jimdo-based blog, store, or website. Just a couple of copy-and paste clicks and you’re done!
How to install HelpCrunch on your SpaceCraft website
HelpCrunch gives you a complete toolset to communicate with your visitors, identify warm prospects, convert them into loyal customers and drive sales.
How to install HelpCrunch on your Big Cartel store
Move your online sales the next level by adding a HelpCrunch live chat to your Big Cartel store.
How to install HelpCrunch on your 3DCart store
If you run an online store on 3dcart, HelpCrunch will let you answer visitors’ questions in real time, resolve issues, and help customers make purchases minimizing cart abandonment.
Chat rating
Use chat rating to measure customer satisfaction
Ask your customers to rate their experience after each conversation to track customer satisfaction.