This article applies to HelpCrunch on the web and to the HelpCrunch Inbox app for iOS and Android. There are two cases, depending on what you want to delete.
Delete your team member profile
Your profile is part of your company's HelpCrunch account, which is managed by its administrators. To have your profile and personal data deleted, contact an administrator of your company's account. They can remove you from the team in Settings → Team → Team Members. See Roles & Permissions to learn who can manage team members.
Note: Conversations and messages you've handled belong to your company's account and stay there after you're removed.
Delete your company's account
Only the account owner can request deletion of the whole account.
First, cancel your subscription in Settings → Billing → Subscription. See How to start or change your HelpCrunch subscription for details.
Then send us a deletion request from the account owner's email address. You can write to us in chat or at [email protected].
Once we've verified the request, we'll permanently delete your account and all its data, including contacts, conversations, messages, attachments and other files, within 60 days. Deleted data can't be restored.
For more details, see our Privacy Policy.
