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Reply notification for unseen chats

Reach your customers even when they're offline
Napisany przez Konstantine
Zaktualizowano tydzień temu

When a customer sends a message and your team doesn't respond within a specified time, HelpCrunch can automatically send a reply notification email to the customer. This keeps the conversation going and ensures your customer feels heard, even when your team is unavailable.

The customer can click the button to return to the chat and continue the conversation:

Learn more about how to enable and set up this feature.

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