General info

Tweak your HelpCrunch inbox

The moment you create your HelpCrunch account, you get access to the HelpCrunch Inbox. That’s where all communication with customers is going to happen.

Written by Ana
Updated 7 months ago

Create custom inboxes

You can create as many custom inboxes as you need for better prioritization and distribution of customer support requests.

Written by Ana
Updated 7 months ago

Useful settings for support agents

Attach a file to a chat message

It's better to see something once, than to hear about it a thousand times.

Written by Konstantine
Updated 7 months ago

Chat assignment

Balance the load between team members

Written by Konstantine
Updated 7 months ago

Manage each message with message actions

Edit, copy, detele a particular message or create a saved response right away.

Written by Konstantine
Updated 7 months ago

Use saved responses in chat

You can save your responses in HelpCrunch and use them to quickly reply to typical requests.

Written by Konstantine
Updated 7 months ago

Search through your chats and contacts

All the ways to find something in the HelpCrunch dashboard.

Written by Konstantine
Updated 7 months ago

Close chats to separate conversations with the same user

It's better to store chat conversations separately instead of having one infinite chat thread.

Written by Konstantine
Updated 7 months ago

Send conversation transcripts via email

You can send chat transcripts to yourself, your customers, or supervisor.

Written by Konstantine
Updated 7 months ago

Send email notifications with new replies to customers

Better customization for reply notificaiton emails.

Written by Konstantine
Updated 7 months ago

Use quick chat actions

You can block or unsubscribe a contact, export it to a CSV file as well as snooze a chat, mark it as unread, or delete it completely. Just use quick chat actions.

Written by Konstantine
Updated 7 months ago

Assign communication status to each chat

Manage communications easily with status (New, Open, Pending, On-Hold, Closed).

Written by Konstantine
Updated 7 months ago

Mark your contacts with custom tags

Create as many custom tags as you need and mark every your clients, leads, and prospects for quick search and reference.

Written by Konstantine
Updated 7 months ago

Track user data

Full information about each user — source, visited pages, chat notes and so much more.

Written by Konstantine
Updated 7 months ago

See user online status in chat

See which customers are currently online and answer their questions first.

Written by Konstantine
Updated 7 months ago

Multichannel communication

Forward support emails to your HelpCrunch inbox

Manage emails as tickets right from your shared inbox.

Written by Konstantine
Updated 4 months ago

Resend unread chat messages via email

Deliver chat messages via email if your customer went offline and missed them.

Written by Konstantine
Updated 7 months ago