The Appearance section in Knowledge Base Settings lets you control how your Knowledge Base looks and how it’s visually integrated with your brand. These settings affect colors, branding elements, layout density, widget connection, and social links shown to visitors.
Knowledge Base Color
Defines the primary accent color of your Knowledge Base. You can add a HEX color value (for example, #1179F7).
Favicon
Sets the small icon displayed in the browser tab when users open your Knowledge Base.
Logo
Displays your company logo in the Knowledge Base header.
Use a transparent PNG for the cleanest result on different backgrounds.
Header Image
Adds a banner-style image to the top of the Knowledge Base homepage. The image is shown above the categories and sections on the main page.
Articles to Display in Section Preview
Controls how many articles are shown under each section on the Knowledge Base homepage, before the "See all" link.
Available options
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3 articles
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5 articles
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10 articles
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20 articles
Knowledge Base Widget
Displays a specific chat widget on your knowledge base page. You can select one from the drop-down list.
Hide Branding
Removes HelpCrunch branding from the Knowledge Base.
When enabled, HelpCrunch branding is hidden from the footer
Social Media Links
These links are displayed in the Knowledge Base footer and help users find your company on social platforms (Facebook, Twitter/X, LinkedIn).
