Create a Custom Answers Data Source

Create Custom Answers to Fine-tune AI Agent's Knowledge

Written by Konstantine

Updated 2 weeks ago

Custom Answers allow you to fine-tune your AI’s behavior and cover specific questions that may not be fully addressed in your knowledge base.

To create a Custom Answers data source:

Go to Chatbot → AI Agents → Data Sources
Click + Add new data source and select Custom Answers
Name your custom data source (e.g., “Pricing FAQs” or “Common Objections”)
Now click + Add new custom answer
For each entry, fill in:
- Example customer question
- AI’s expected reply
- (Optional) additional instructions for the AI.
  (e.g. reply in specific language or provide the answer without rephrasing it).
Save your custom answer

Repeat the process to build up a comprehensive internal FAQ that AI can rely on.

💡 Use variations of common phrases. For example, customers might say “cancel my account”, “stop my subscription”, or “turn off billing” - adding these variations improves accuracy.

👉 Next Step

Once your data sources are ready, you're all set to build your AI Agent!

➡️ Continue to: How to create an AI Agent and train it on specific data sources

Did this answer your question?