Custom Answers allow you to fine-tune your AI’s behavior and cover specific questions that may not be fully addressed in your knowledge base.
To create a Custom Answers data source:
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Go to Chatbot → AI Agents → Data Sources
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Click + Add new data source and select Custom Answers
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Name your custom data source (e.g., “Pricing FAQs” or “Common Objections”)
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Now click + Add new custom answer
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For each entry, fill in:
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Example customer question
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AI’s expected reply
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Save your custom answer
Repeat the process to build up a comprehensive internal FAQ that AI can rely on.
💡 Use variations of common phrases. For example, customers might say “cancel my account”, “stop my subscription”, or “turn off billing” - adding these variations improves accuracy.
👉 Next Step
Once your data sources are ready, you're all set to build your AI Agent!
➡️ Continue to: How to create an AI Agent and train it on specific data sources
