How can I initiate an AI agent at the beginning of every new conversation?
In simple use cases, your chatbot flow might only include a single AI Agent block that handles all incoming messages right from the start. To set that up:
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Go to Chatbot → Bot Flows
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Use the AI Conversation block to drop in your new agent
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💡 Keep in mind - the AI Agent is just one part of your chatbot flow. It’s not a standalone bot, but a logical step within the full conversation structure.
From there, you can define what should happen next depending on how the conversation goes - whether it gets resolved, routed to the team, or abandoned by the user.
➡️ Next up: How to add multiple AI agents to the Chatbot flow
