In HelpCrunch, we provide different kinds of notifications about incoming chat messages.
Web browser push and sound notifications
When you get a new message in chat or chat assigned to you, a browser push notification is displayed together with a notification sound.
Go to the 'My Account' section in the bottom-left corner of your dashboard and navigate to the 'Notification & Insights' section. You can enable browser notifications and choose preferred sounds there.
In case you're still not getting such notifications, check browser settings for the HelpCrunch dashboard webpage. These settings may vary from browser to browser, but most frequently, they're located in the browser address bar next to the URL. Make sure they aren't denied here:
Email notifications
To receive email notifications about incoming chats from HelpCrunch, each team member must first confirm their registration email address.
If your email address is not confirmed, email notification toggles will be disabled, and you’ll see a warning in My account → Notification settings.
How to confirm your email address
- Open your HelpCrunch dashboard.
- Go to My account (bottom left corner) → Account preferences.
- Find your Registration email address and click Confirm email link next to it.
- A confirmation email will be sent to your registration email address.
- Open the email and click Confirm email button.
- Once your email address is confirmed, return to My account → Notification settings and enable the email notifications you need.
Note: Make sure that 'Do Not Disturb' mode is turned OFF
If you don’t see the confirmation email, check your spam, promotions, or other filtered inbox folders. Also make sure you’re checking the same email address that is shown in your Account preferences.
The confirmation link is valid for 24 hours. If the link has expired, go back to Account preferences and send a new confirmation email.
Slack notifications
If you have enabled Slack integration, your team will be notified about incoming chat messages in a separate Slack channel.
Mobile push notifications
Mobile pushes are handy not only when replying on the go, but even in the office, as we tend to go everywhere with our phones. Simply download the HelpCrunch app and learn how to set them up here.
There are three main places where you can enable push notifications:
1. IOS/Android settings → HelpCrunch to allow the app to send you push notifications.
2. 'My Account' section in the bottom-left corner of your dashboard → Notifications & Insights
Note: Make sure that Do Not Disturb mode is turned OFF
3. 'HelpCrunch Inbox' app settings → Manage notifications
