General settings

Custom email domains

Send emails from your own address

Written by Konstantine
Updated 2 weeks ago

Create different departments

Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.

Written by Konstantine
Updated 3 weeks ago

Invite new team members

Expand your team by inviting team members and assigning different roles and rights to them.

Written by Konstantine
Updated 3 weeks ago

Roles & Permissions

Restrict access based on team member roles

Written by Konstantine
Updated 2 weeks ago

Specify your operating hours

If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.

Written by Konstantine
Updated 3 weeks ago

Automations & notifications

Messenger start parameters

Viber, telegram, facebook and Instagram start parameters

Written by Konstantine
Updated 5 months ago

Assignment rules

Leave those manual assignments and tagging behind – the system will be at it in a smart and wise way.

Written by Nick
Updated 1 year ago

Notification settings

Get notified and never miss a chat

Written by Konstantine
Updated 1 year ago

Subscription

How to start or change your HelpCrunch subscription

Free trials, subscriptions, and everything in between.

Written by Konstantine
Updated 3 weeks ago