Assign communication status to each chat

Manage communications easily with status (New, Open, Pending, On-Hold, Closed).
Written by Konstantine
Updated 2 years ago

Communication statuses help you understand at what point your interaction with a customer is (New, Open, Pending, On-Hold, Closed) and let you prioritize your actions accordingly. This way, each chat practically functions as a ticket.

Communication statuses are displayed in every chat window in your Inbox as well as in the Contacts sections.

You can change the communication status of a given interaction. Open the chat window, click the chat status and choose the best-fitted option from the dropdown list.

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