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Set up localization

Define widget language through the API.

Batch update customers

Update customers in bulk

Update customer

Update data of an existing customer by their id

Create customer

Add a single customer to your account

How to set the correct widget localization for each language version of your website

English localization for /en pages, German for /de etc...

Slow Loading Issues in HelpCrunch

Diagnose and Fix Performance Issues Step-by-Step

Invite new team members

Expand your team by inviting team members and assigning different roles and rights to them.

Cookbook 10: Competitor comparisons (safe + grounded)

A safe framework for competitor comparisons based on facts, not assumptions

Send conversation transcripts via email

Send chat transcripts to yourself, your customers, or supervisor.

How to update to the remastered widget version

This article provides a set of guidelines for migrating from the legacy widget to its remastered version.

How to add contacts to your HelpCrunch account

You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.

Satisfaction Report

Check how happy your customers are with you

Search for chats

Find chats by the value of their attributes

Workload report

Track and Optimize Your Support Team’s Workload with HelpCrunch Wordload Report

Team members report

Measure Agent and Team Performance with the Team Members Report

Why you shouldn't count First Response Time (FRT) by hand using daily medians

Custom Reports

Work with raw report data & build custom reports

Search for customers

Find customers by the value of their attributes