The Customer Satisfaction Report shows how many closed chats were rated as Great by your visitors or customers. The chat rating prompt is automatically displayed to visitors or authenticated users after a conversation is closed. If needed, you can disable the chat rating feature by navigating to Settings → Channels → Chat Rating.
Please note that if your satisfaction report appears flat, it could be because conversations have not been closed. Additionally, there may have been no chats during the selected period.
By clicking on each metric, you can view the specific chats that were rated and follow up with your customers to improve results. Additionally, you can export the list of chats to a file, apply tags or statuses in bulk, and take other actions as needed.
See also: Performance report
