📊 Reports
Measure your success in HelpCrunchInbox reports
Departments report
Measure efficiency of each department
Team members report
Measure Agent and Team Performance with the Team Members Report
Satisfaction Report
Check how happy your customers are with you
How to export the report data
Export raw report data and create your own precise reports
How the report metrics are calculated
Report metrics explained
Knowledge base reports
Articles to review
See how readers rate your articles and which ones need improvement.
Failed searches
Aka 'ideas for articles that you definitely need to add to your knowledge base'.