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See user online status in chat

See which customers are currently online and answer their questions first.

Written by Konstantine
Updated 1 week ago

Track user data

Full information about each user — source, visited pages, chat notes and so much more.

Written by Konstantine
Updated 1 week ago

Mark your chats with custom tags

Know who are you chatting with by simply looking at tags

Written by Konstantine
Updated 1 week ago

Assign communication status to each chat

Manage communications easily with status (New, Open, Pending, On-Hold, Resolved, Rejected).

Written by Konstantine
Updated 1 week ago

Use quick chat actions

Block person, unscubscribe, assign to a team member, delete it completely, etc.

Written by Konstantine
Updated 1 week ago

Resend unread chat messages via email

Deliver chat messages via email if your customer went offline and missed them.

Written by Konstantine
Updated 1 week ago

Send email notifications with new replies to customers

Better customization for reply notificaiton emails.

Written by Konstantine
Updated 1 week ago

Separate different conversations with the same user

It's better to store chat conversations separately instead of having one infinite chat thread.

Written by Konstantine
Updated 1 week ago

Send conversation transcripts via email

You can send chat transcripts to yourself, your customers, or supervisor.

Written by Konstantine
Updated 1 week ago

Use chat rating to measure customer satisfaction

Ask your customers to rate their experience after each conversation to track customer satisfaction.

Written by Konstantine
Updated 1 week ago

Attach a file to a chat message

It's better to see something once, than to hear about it a thousand times.

Written by Konstantine
Updated 1 week ago

Search through your chats and contacts

All the ways to find something in the HelpCrunch dashboard.

Written by Konstantine
Updated 1 week ago

Use saved responses in chat

You can save your responses in HelpCrunch and use them to quickly reply to typical requests.

Written by Konstantine
Updated 1 week ago

Manage each message with message actions

Edit, copy, detele a particular message or create a saved response right away.

Written by Konstantine
Updated 1 week ago