💬 Live chatAll features of the HelpCrunch chat, explained
See which customers are currently online and answer their questions first.
Full information about each user — source, visited pages, chat notes and so much more.
Create as many custom tags as you need and mark every your clients, leads, and prospects for quick search and reference.
Manage communications easily with status (New, Open, Pending, On-Hold, Closed).
You can block or unsubscribe a contact, export it to a CSV file as well as snooze a chat, mark it as unread, or delete it completely. Just use quick chat actions.
Deliver chat messages via email if your customer went offline and missed them.
Better customization for reply notificaiton emails.
Balance load between team members
It's better to store chat conversations separately instead of having one infinite chat thread.
You can send chat transcripts to yourself, your customers, or supervisor.
Ask your customers to rate their experience after each conversation to track customer satisfaction.
All the ways to find something in the HelpCrunch dashboard.
It's better to see something once, than to hear about it a thousand times.
You can save your responses in HelpCrunch and use them to quickly reply to typical requests.
Edit, copy, detele a particular message or create a saved response right away.