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See user online status in chat

See which customers are currently online and answer their questions first.

Written by Konstantine
Updated 4 months ago

Track user data

Full information about each user — source, visited pages, chat notes and so much more.

Written by Konstantine
Updated 4 months ago

Mark your chats with custom tags

Know who are you chatting with by simply looking at tags

Written by Konstantine
Updated 4 months ago

Assign communication status to each chat

Manage communications easily with status (New, Open, Pending, On-Hold, Resolved, Rejected).

Written by Konstantine
Updated 4 months ago

Use quick chat actions

Block person, unscubscribe, assign to a team member, delete it completely, etc.

Written by Konstantine
Updated 4 months ago

Resend unread chat messages via email

Deliver chat messages via email if your customer went offline and missed them.

Written by Konstantine
Updated 4 months ago

Send email notifications with new replies to customers

Better customization for reply notificaiton emails.

Written by Konstantine
Updated 4 months ago

Separate different conversations with the same user

It's better to store chat conversations separately instead of having one infinite chat thread.

Written by Konstantine
Updated 13 hours ago

Send conversation transcripts via email

You can send chat transcripts to yourself, your customers, or supervisor.

Written by Konstantine
Updated 4 months ago

Use chat rating to measure customer satisfaction

Ask your customers to rate their experience after each conversation to track customer satisfaction.

Written by Konstantine
Updated 3 months ago

Search through your chats and contacts

All the ways to find something in the HelpCrunch dashboard.

Written by Konstantine
Updated 3 months ago

Attach a file to a chat message

It's better to see something once, than to hear about it a thousand times.

Written by Konstantine
Updated 3 months ago

Use saved responses in chat

You can save your responses in HelpCrunch and use them to quickly reply to typical requests.

Written by Konstantine
Updated 3 months ago

Manage each message with message actions

Edit, copy, detele a particular message or create a saved response right away.

Written by Konstantine
Updated 4 months ago