Live chatAll features of the HelpCrunch chat, explained
See which customers are currently online and answer their questions first.
Full information about each user — source, visited pages, chat notes and so much more.
Know who are you chatting with by simply looking at tags
Manage communications easily with status (New, Open, Pending, On-Hold, Resolved, Rejected).
Block person, unscubscribe, assign to a team member, delete it completely, etc.
Deliver chat messages via email if your customer went offline and missed them.
Better customization for reply notificaiton emails.
It's better to store chat conversations separately instead of having one infinite chat thread.
You can send chat transcripts to yourself, your customers, or supervisor.
Ask your customers to rate their experience after each conversation to track customer satisfaction.
All the ways to find something in the HelpCrunch dashboard.
It's better to see something once, than to hear about it a thousand times.
You can save your responses in HelpCrunch and use them to quickly reply to typical requests.
Edit, copy, detele a particular message or create a saved response right away.