Live chat
All features of the HelpCrunch chat explainedOnline status
Lets you see which customers are currently online and answer their questions first
User data and tracking
Full information about the user, source, visited pages, chat notes...
Tags
Know who are you chatting with by simply looking at tags
Communication statuses
Manage communications easy with statuses (New, Open, Pending, On-Hold, Resolved, Rejected)
Chat Actions
Block person, unscubscribe, assign to a team member, detelte...
Resend your chat message via email if not seen
Deliver chat messages on email if customer went offline and missed them
Reply notification
Better customization for reply notificaiton emails
Conversations
For beter organization, it's nice to store conversations separately, instead of having one infinite chat conversation
Conversation transcripts
Send chat transcript to your yourself, your customer, or a supervisor...
Chat rating
Measure customer satisfaction after each conversation
File sharing
It's better seen than heard
Search
All the ways to find something in HelpCrunch dashboard
Saved responses
Canned responses for lightning-quick replies
Message actions menu
Edit, copy, detele messages, or create a saved response right the way