Live chat
All features of the HelpCrunch chat, explainedSee user online status in chat
See which customers are currently online and answer their questions first.
Track user data
Full information about each user — source, visited pages, chat notes and so much more.
Mark your chats with custom tags
Know who are you chatting with by simply looking at tags
Assign communication status to each chat
Manage communications easily with status (New, Open, Pending, On-Hold, Resolved, Rejected).
Use quick chat actions
Block person, unscubscribe, assign to a team member, delete it completely, etc.
Resend unread chat messages via email
Deliver chat messages via email if your customer went offline and missed them.
Send email notifications with new replies to customers
Better customization for reply notificaiton emails.
Separate different conversations with the same user
It's better to store chat conversations separately instead of having one infinite chat thread.
Send conversation transcripts via email
You can send chat transcripts to yourself, your customers, or supervisor.
Use chat rating to measure customer satisfaction
Ask your customers to rate their experience after each conversation to track customer satisfaction.
Search through your chats and contacts
All the ways to find something in the HelpCrunch dashboard.
Attach a file to a chat message
It's better to see something once, than to hear about it a thousand times.
Use saved responses in chat
You can save your responses in HelpCrunch and use them to quickly reply to typical requests.
Manage each message with message actions
Edit, copy, detele a particular message or create a saved response right away.