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Online status

Lets you see which customers are currently online and answer their questions first

Written by Konstantine
Updated 2 weeks ago

User data and tracking

Full information about the user, source, visited pages, chat notes...

Written by Konstantine
Updated 2 weeks ago

Tags

Know who are you chatting with by simply looking at tags

Written by Konstantine
Updated 2 weeks ago

Communication statuses

Manage communications easy with statuses (New, Open, Pending, On-Hold, Resolved, Rejected)

Written by Konstantine
Updated 2 weeks ago

Chat Actions

Block person, unscubscribe, assign to a team member, detelte...

Written by Konstantine
Updated 2 weeks ago

Resend your chat message via email if not seen

Deliver chat messages on email if customer went offline and missed them

Written by Konstantine
Updated 2 weeks ago

Reply notification

Better customization for reply notificaiton emails

Written by Konstantine
Updated 2 weeks ago

Conversations

For beter organization, it's nice to store conversations separately, instead of having one infinite chat conversation

Written by Konstantine
Updated 2 weeks ago

Conversation transcripts

Send chat transcript to your yourself, your customer, or a supervisor...

Written by Konstantine
Updated 2 weeks ago

Chat rating

Measure customer satisfaction after each conversation

Written by Konstantine
Updated 2 weeks ago

File sharing

It's better seen than heard

Written by Konstantine
Updated 1 week ago

Search

All the ways to find something in HelpCrunch dashboard

Written by Konstantine
Updated 2 weeks ago

Saved responses

Canned responses for lightning-quick replies

Written by Konstantine
Updated 1 week ago

Message actions menu

Edit, copy, detele messages, or create a saved response right the way

Written by Konstantine
Updated 1 week ago