Live chatAll features of the HelpCrunch chat explained
Lets you see which customers are currently online and answer their questions first
Full information about the user, source, visited pages, chat notes...
Know who are you chatting with by simply looking at tags
Manage communications easy with statuses (New, Open, Pending, On-Hold, Resolved, Rejected)
Block person, unscubscribe, assign to a team member, detelte...
Deliver chat messages on email if customer went offline and missed them
Better customization for reply notificaiton emails
For beter organization, it's nice to store conversations separately, instead of having one infinite chat conversation
Send chat transcript to your yourself, your customer, or a supervisor...
Measure customer satisfaction after each conversation
It's better seen than heard
All the ways to find something in HelpCrunch dashboard
Canned responses for lightning-quick replies
Edit, copy, detele messages, or create a saved response right the way