⚙️ Set up your account
So, you've installed HelpCrunch on your website. Now what?General settings
Custom email domains
Send emails from your own address
Create different departments
Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.
Invite new team members
Expand your team by inviting team members and assigning different roles and rights to them.
Roles & Permissions
Restrict access based on team member roles
Specify your operating hours
If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.
Automations & notifications
Messenger start parameters
Viber, telegram, facebook and Instagram start parameters
Assignment rules
Leave those manual assignments and tagging behind – the system will be at it in a smart and wise way.
Notification settings
Get notified and never miss a chat
Subscription
How to start or change your HelpCrunch subscription
Free trials, subscriptions, and everything in between.