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General settings

Invite new team members

Expand your team by inviting team members and assigning different roles and rights to them.

Written by Ana
Updated 5 months ago

Create different departments

Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.

Written by Ana
Updated 1 month ago

Specify your operating hours

If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.

Written by Artem
Updated 5 months ago

Widget customization

What is a chat window and how to customize it?

Make your widget look like an integral part of your brand.

Written by Tetiana
Updated 2 months ago

Upload your logo to the HelpCrunch chat widget

Your brand identity starts with your logo, doesn't it?

Written by Ana
Updated 3 months ago

Customize your chat widget's wallpapers and buttons

Let's go crazy, let's customize the hell out of your chat widget.

Written by Ana
Updated 3 months ago
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Advanced widget customization

Customize your chat widget with custom CSS styling

Want to take your widget customization game to the next level?

Written by Ana
Updated 1 month ago

Notifications

HelpCrunch notification settings

Get notified and never miss a chat

Written by Konstantine
Updated 10 months ago

Contacts

How to export your contacts from HelpCrunch

You can export all your contacts or just some of them from your HelpCrunch dashboard.

Written by Ana
Updated 1 year ago

How to add contacts to your HelpCrunch account

You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.

Written by Ana
Updated 1 year ago

Search through your contacts with advanced search criteria

Filter out users based on relevant rules

Written by Konstantine
Updated 5 months ago
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Subscription

How to start or change your HelpCrunch subscription

Free trials, subscriptions, and everything in between.

Written by Ana
Updated 5 months ago