Set up your account
So, you've installed HelpCrunch on your website. Now what?General settings
Add new team members
Expand your team by inviting team members and asiigning them different roles and rights.
Create departments
Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.
Set your operating hours
If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.
Widget customization
Upload your logo
Your brand identity starts with your logo, doesn't it?
Widget wallpapers and chat buttons
Let's go crazy, let's customize the hell out of your chat widget.
Show / hide a chat widget on certain pages
You can hide a chat widget from certain pages of your website if you want to.
'Unbrand' your chat widget
Unbrand your chat widget to make it look like an integral part of your website or product.
Waiting message
A short and sweet waiting message allows you to keep new visitors engaged.
File attachments in chat
Do you want your customers to send you file attachments in chat?
Privacy policy (GDPR)
Take care of all the privacy and GDPR stuff.
Widget localization
Localization lets you serve customers from across the globe in their native languages.
Online and offline modes
Show your availablilty
Advanced widget customization
Custom CSS
Want to take your widget customization game to the next level?
Notifications
Notification settings
Be notified and never miss a chat
Contacts
How to export your contacts from HelpCrunch
You can export all your contacts or just a part of them from HelpCrunch.
How to add contacts to your HelpCrunch account
You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.
Advanced search criteria
Filter out users based on some rules
Segments
Segment yor audience
Subscription
Subscription
Free trials, subscriptions, and everything in between.