⚙️ Set up your account
So, you've installed HelpCrunch on your website. Now what?General settings
Invite new team members
Expand your team by inviting team members and assigning different roles and rights to them.
Create different departments
Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.
Specify your operating hours
If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.
Widget customization
What is a chat window and how to customize it?
Make your widget look like an integral part of your brand.
Upload your logo to the HelpCrunch chat widget
Your brand identity starts with your logo, doesn't it?
Customize your chat widget's wallpapers and buttons
Let's go crazy, let's customize the hell out of your chat widget.
Advanced widget customization
Customize your chat widget with custom CSS styling
Want to take your widget customization game to the next level?
Notifications
HelpCrunch notification settings
Get notified and never miss a chat
Contacts
How to export your contacts from HelpCrunch
You can export all your contacts or just some of them from your HelpCrunch dashboard.
How to add contacts to your HelpCrunch account
You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.
Search through your contacts with advanced search criteria
Filter out users based on relevant rules
Subscription
How to start or change your HelpCrunch subscription
Free trials, subscriptions, and everything in between.