Set up your account
So, you've installed HelpCrunch on your website. Now what?General settings
Add new team members
Expand your team by inviting team members and assigning different roles and rights to them.
Create different departments
Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.
Set your operating hours
If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.
Widget customization
Upload your logo to the HelpCrunch chat widget
Your brand identity starts with your logo, doesn't it?
Customize your chat widget's wallpapers and buttons
Let's go crazy, let's customize the hell out of your chat widget.
Remove the HelpCrunch branding from your chat widget
Unbrand your chat widget to make it look like an integral part of your website or product.
Set a waiting message for your chat widget
A short and sweet waiting message allows you to keep new visitors engaged.
Allow file attachments in chat
Do you want your customers to send you file attachments in chat?
Customize a chat button for mobile visitors
Configure your chat button's look for mobile screens
Switch between online and offline modes
Show your availablilty
Activate pre-chat and offline forms for your chat widget
Collect emails to folow-up later
Hide your chat widget on certain pages
You can hide your HelpCrunch chat widget from certain pages of your website if you want to.
Add additional localizations to your chat widget
Localizations let you help customers from across the globe in their native languages.
Privacy policy and GDPR settings of your chat widget
Take care of all the privacy and GDPR stuff.
Advanced widget customization
Customize your chat widget with custom CSS
Want to take your widget customization game to the next level?
Notifications
HelpCrunch notification settings
Be notified and never miss a chat
Contacts
How to export your contacts from HelpCrunch
You can export all your contacts or just some of them from your HelpCrunch dashboard.
How to add contacts to your HelpCrunch account
You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.
Search through your contacts with advanced search criteria
Filter out users based on relevant rules
Create user segments based on advenced search criteria
Segment yor audience
Subscription
How to start or change your HelpCrunch subscription
Free trials, subscriptions, and everything in between.