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General settings

Add new team members

Expand your team by inviting team members and asiigning them different roles and rights.

Written by Anastasiia
Updated 1 week ago

Create departments

Customer service departments allow you differentiate tasks between different units of your team. In HelpCrunch, you can create as many of them as possible.

Written by Anastasiia
Updated 6 days ago

Set your operating hours

If your customer service team has a fixed work schedule, you can automate their workflow by setting operating hours.

Written by Artem
Updated 1 week ago

Widget customization

Upload your logo

Your brand identity starts with your logo, doesn't it?

Written by Anastasiia
Updated 1 week ago

Widget wallpapers and chat buttons

Let's go crazy, let's customize the hell out of your chat widget.

Written by Anastasiia
Updated 2 days ago

Show / hide a chat widget on certain pages

You can hide a chat widget from certain pages of your website if you want to.

Written by Anastasiia
Updated 1 week ago

'Unbrand' your chat widget

Unbrand your chat widget to make it look like an integral part of your website or product.

Written by Anastasiia
Updated 1 week ago

Waiting message

A short and sweet waiting message allows you to keep new visitors engaged.

Written by Anastasiia
Updated 1 week ago

File attachments in chat

Do you want your customers to send you file attachments in chat?

Written by Anastasiia
Updated 2 days ago

Privacy policy (GDPR)

Take care of all the privacy and GDPR stuff.

Written by Anastasiia
Updated 3 days ago

Widget localization

Localization lets you serve customers from across the globe in their native languages.

Written by Anastasiia
Updated 2 days ago

Online and offline modes

Show your availablilty

Written by Konstantine
Updated 2 days ago
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Advanced widget customization

Custom CSS

Want to take your widget customization game to the next level?

Written by Anastasiia
Updated 1 week ago

Notifications

Notification settings

Be notified and never miss a chat

Written by Konstantine
Updated 6 days ago

Contacts

How to export your contacts from HelpCrunch

You can export all your contacts or just a part of them from HelpCrunch.

Written by Anastasiia
Updated 5 days ago

How to add contacts to your HelpCrunch account

You can use HelpCrunch as a simple CRM system. Here's how you can add your customers to our dashboard.

Written by Anastasiia
Updated 1 week ago

Advanced search criteria

Filter out users based on some rules

Written by Konstantine
Updated 4 days ago

Segments

Segment yor audience

Written by Konstantine
Updated 4 days ago
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Subscription

Subscription

Free trials, subscriptions, and everything in between.

Written by Anastasiia
Updated 1 week ago