📨 Shared inbox
The ultimate stop for all your conversations with customersGeneral info
Tweak your HelpCrunch inbox
The moment you create your HelpCrunch account, you get access to the HelpCrunch Inbox. That’s where all communication with customers is going to happen.
Create custom inboxes
You can create as many custom inboxes as you need for better prioritization and distribution of customer support requests.
Multichannel communication
Forward support emails to your HelpCrunch inbox
Manage emails as tickets right from your shared inbox.
Resend unread chat messages via email
Deliver chat messages via email if your customer went offline and missed them.
Useful settings for support agents
See user online status in chat
See which customers are currently online and answer their questions first.
Track user data
Full information about each user — source, visited pages, chat notes and so much more.
Mark your contacts with custom tags
Create as many custom tags as you need and mark every your clients, leads, and prospects for quick search and reference.
Assign communication status to each chat
Manage communications easily with status (New, Open, Pending, On-Hold, Closed).
Use quick chat actions
You can block or unsubscribe a contact, export it to a CSV file as well as snooze a chat, mark it as unread, or delete it completely. Just use quick chat actions.
Send email notifications with new replies to customers
Better customization for reply notificaiton emails.
Chat assignment
Balance the load between team members
Close chats to separate conversations with the same user
It's better to store chat conversations separately instead of having one infinite chat thread.
Send conversation transcripts via email
You can send chat transcripts to yourself, your customers, or supervisor.
Search through your chats and contacts
All the ways to find something in the HelpCrunch dashboard.
Attach a file to a chat message
It's better to see something once, than to hear about it a thousand times.
Use saved responses in chat
You can save your responses in HelpCrunch and use them to quickly reply to typical requests.
Manage each message with message actions
Edit, copy, detele a particular message or create a saved response right away.