📨 Shared inboxThe ultimate stop for all your conversations with customers
The moment you create your HelpCrunch account, you get access to the HelpCrunch Inbox. That’s where all communication with customers is going to happen.
You can create as many custom inboxes as you need for better prioritization and distribution of customer support requests.
Manage emails as tickets right from your shared inbox.
Deliver chat messages via email if your customer went offline and missed them.
Useful settings for support agents
See which customers are currently online and answer their questions first.
Full information about each user — source, visited pages, chat notes and so much more.
Create as many custom tags as you need and mark every your clients, leads, and prospects for quick search and reference.
Manage communications easily with status (New, Open, Pending, On-Hold, Closed).
You can block or unsubscribe a contact, export it to a CSV file as well as snooze a chat, mark it as unread, or delete it completely. Just use quick chat actions.
Better customization for reply notificaiton emails.
Balance the load between team members
It's better to store chat conversations separately instead of having one infinite chat thread.
You can send chat transcripts to yourself, your customers, or supervisor.
All the ways to find something in the HelpCrunch dashboard.
It's better to see something once, than to hear about it a thousand times.
You can save your responses in HelpCrunch and use them to quickly reply to typical requests.
Edit, copy, detele a particular message or create a saved response right away.